Partner Support Representative

About the company

Uber Technologies Inc. is an American multinational online transportation network company headquartered in San Francisco, California. It develops, markets and operates the Uber mobile app, which allows consumers with smartphones to submit a trip request which is then routed to Uber drivers who use their own cars. As of May 2016, the service was available in over 66 countries and 449 cities worldwide.

Uber is evolving the way the world moves. By seamlessly connecting riders to drivers through their apps, they make cities more accessible, opening up more possibilities for riders and more business for drivers.

Website: http://www.uber.com

Salary: INR 1.44 LPA

Courses Required: Any Graduate

Batch: 2015/2016

Job Location: Bhopal

Desired experience: 0 to 1 year

Bond: 2 months rolling contract with the company (Based upon the candidates’ performance the contract will be renewed)

Tentative date of interview: Will be communicated post registration window is closed

*Please Note that this is a tentative date of Interview, the exact date and venue will be communicated to you post registration process is over. The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Tentative date of joining: Immediate

Job Description:

- The candidate will be responsible to provide quality support in the Greenlight locations in Bhopal.

- Candidate will be expected to help prospective partners know more about Uber, onboard new driver-partners, provide exceptional support, and quickly adapt in an ever-growing business.

- Delivering a 5 star in-person support.

- Providing insightful advice and friendly, hands-on support to partner-drivers in need.

- Quickly diagnose product /platform issues on the spot, explaining situations with patience and empathy.

- After identifying the nature of walk-in to the location, you offer solutions to quickly get partners up and running again.

- Convince and convert the potential partners walking to the centre to partner with Uber

- Deliver high quality onboarding experience to new partner-drivers joining the Uber platform

- Deal with issues faced by existing partner-drivers and be able to solve those issues

- Diffuse potentially heated exchanges through a calm temperament and excellent negotiation and conflict resolution skills

- Ability to manage relationships with vendors in the centre

- Assist with off-site and on-site events and promotions

Skills Required:

- Strong communication, organization and problem-solving skills

- People person and can interact with many types of partners

- Quickly and efficiently solve problems

- Self motivated and don’t need to be micro managed

- Great team player

- Analytical and critical thinking ability

- Demonstrated ability to work in high-pressure, fast-paced organisations in a ‘customer facing’ capacity such as restaurant or retail

- Read, write and speak the local language (recommended)

- MS Excel and Word (recommended)

- Familiarity with Zendesk and QMinder is a plus

Interview Process:

- Multiple Face to Face Rounds