Ops Engineer

About The Company:

Kayako is simple customer service software that scales with your business. Kayako makes it easy to deliver an unrivalled customer support experience.

We started in 2001 with a goal: a better customer support experience. Today, Kayako is the leading multichannel helpdesk. We are a team of more than 100 that helps 10,000s of businesses delight millions of customers using Kayako, all around the world.

Website: http://www.kayako.com/

Salary Range: INR 10 LPA - 17 LPA

Experience: 2 - 3 years

Job Location: Gurgaon

Tentative Date of Interview: Will be communicated post registration window is closed

Last Date to Apply: 8 Apr 2016

Tentative Date of Joining: Will be communicated post registration window is closed

Job Description:

-Kayako is looking for Operation engineers who are passionate about automation.

As Kayako looks to improve its software as a service product, our operations team is evolving from Ops to DevOps to deal with the dynamism required to scale a cloud based product. We believe in automating and standardizing everything and are furiously working towards a future where Ops engineers don\'t need shell access thanks to immutable infrastructure and more importantly Ops engineers don\'t have to work nights to ensure everything is stable and running.

To be a part of the team, you are required to the exhibit the following:

-A desire to learn

-Clear technical understanding of operating systems, networks and databases

-A passion for programming and automation

-Realization of how your work impacts customers, both internal and external

-A rigorous ability to document everything that matters

-Be a team player and accommodating of your fellow team members

-Execute tasks to the best of your abilities and in a timely fashion

-Display end to end task ownership and work with others to clear roadblocks

-Clear and concise communication (both verbal and oral)

-Have opinions and back them with data

-Make quick decisions

-Ability to propose and design scalable architectural solutions

-Ability to identify inefficiencies and make efforts to reduce costs of operations

-Manage an international, 24-7/always-on, multi-site infrastructure without needing to be awake 24/7 to do it

Skills Required:

Hands on experience on:

-AWS (EC2, S3)

-Automation tools (Puppet, Chef) and scripting (Python, Bash, etc.)

-Applications like Redis, Nginx, Nagios

-Scripting (Bash scripting)

-Databases (SQL, MySQL)

-TCP-IP and HTTP

-Linux/UNIX and core systems services

You’d love this job if:

-Love tech and love automation

-Place more faith in computers than humans

-Are organized, get things done on time and believe the devil is in the details

-Enjoy finding root causes to solve problems permanently

-Have radical ideas that you want to execute

-Care about the customer both internally and externally

-You get embarrassed easily and will do whatever it takes to prevent being embarrassed

Interview Process:

-Telephonic Technical Round

-Take Home Test

-Face 2 Face Round (inludes 2 technical tests )

-Executive Interview