OPERATIONS/ SERVICING HEAD

About Tha Company:
Infakt is a mechanism that gives brands a competitive edge in this highly aggressive and price sensitive market. We give a deep dive into the customer experience, and highlight a consumer’s perspective towards the business/brand.  Our Mystery Audits and Research services are uniquely designed to translate brands credibility and positioning to achieve operational efficiency.  The aim is to create memorable customer experience, build an emotional connect to drive deeper brand loyalty.The company is at foundation level and is looking for its core team.  A self-driven bunch that would set the flavour of our entrepreneurial culture. So if you are to passionate, like to work in a dynamic and fast paced environment, so do we, let’s team up to flex creative muscles.

Desired Experience: 1-3  years

Salary : INR 2.4 - 3.6 LPA.

Job Description
-Drive for results and leaderships skills
-Highly creative with ability to think out of box
-Liaising with clients on regular basis, comprehending and catering to their requirements
-Experience in identifying target audiences and devising campaigns that engage, inform and motivate.
-Develop brand and marketing strategies and effectively communicate
-Hiring, selecting auditors and allotting assignments on basis of client requirements
-Developing and proof reading reports for optimization
-Making insightful monthly presentations to give gist of findings
-Looking at opportunities to expand : identifying clients and pitching for potential business
-Recommendations to executive management
-Strong analytical skills and data-driven thinking
-Good communication and interpersonal skills
-Comfortable working with numbers, metrics and spreadsheets
-Excellent command of the English language

 Candidate Profile:

We are looking at candidates who are passionate about uncovering consumer insights and delivering innovative solutions. You will join a dynamic and fast-paced environment and you will generate strategies that grow market share and brand’s reputation, improve customer experience and drive growth.

Functional Area:
The role requires strategic thinking and end-to end project implementation. A great opportunity to work closely across parallels of the business.

Interview Round:
Written followed by HR Round.