Operations & Resource Management

About The company

QAI is a global workforce development and consulting organization addressing the educational and ‘Operational Excellence’ needs of information technology, information technology enabled and knowledge intensive organizations  having  a suite of products built over 30 years since inception, with clients in 30 Countries.

QAI operates from its offices in India, US, Singapore and China.

QAI Global Services (QGS), the consulting division of QAI, addresses Operational Excellence and helps organizations achieve Operational Excellence through deployment of best practices and processes in areas of Process Management, Quality Management, Innovation Management, Project Management, IT Service Management and others. 

Website address: http://www.qaiglobalservices.com/

Job Profile: Operations & Resource Management

Job Location: New Delhi

Desired experience: 0-5 Year

Course Specialization: B.Tech/B.E/MBA

Batch: 2015-2016

Salary: INR 1.8 LPA to INR 5 LPA (Depending upon the performance during the interview)

Bond: None

Date of Joining: Immediate

Interview Process:

- Written Test

- Multiple Face to face Rounds

Tentative Interview Date*:  Will be communicated post registration window is closed

*The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description:

The incumbent will be a part of the Business team at QAI and will be broadly responsible for the following:

Operations Excellence

- Coordinate with internal/ external clients for running successful business operations

- Create and manage integrated and easy to implement systems and processes

Resource Management

- Resource management for the entire Delivery team a QAI

- Central point of contact between Delivery team, business development, finance and other teams

- Preparing MIS & other statements with a view to apprise management of operations status and assist in critical decision making process

- Partner network relationship management.

Client Relationship Management

- Proactively manage client needs to avoid any escalations

- Attend to client queries and issues and resolve client escalations

- Client follow ups, service reminders etc.

- Monitor CSAT through various tools such as surveys etc.

Skills Required-

- Excellent communication skills

- Managing multiple stakeholders