Operations Associate

About The Company

Uber Technologies Inc. is an American multinational online transportation network company headquartered in San Francisco, California. It develops, markets and operates the Uber mobile app, which allows consumers with smartphones to submit a trip request which is then routed to Uber drivers who use their own cars. As of May 2016, the service was available in over 66 countries and 449 cities worldwide.

Uber is evolving the way the world moves. By seamlessly connecting riders to drivers through their apps, they make cities more accessible, opening up more possibilities for riders and more business for drivers.

Website: http://www.uber.com

Salary: INR 1.56 LPA to 3 LPA

Courses Required: All Graduates

Batch: 2013/2014/2015/2016

Job Location: Bangalore

Desired experience: 0 to 4 years

Tentative date of interview: Will be communicated post registration window is closed

*Please Note that this is a tentative date of Interview, the exact date and venue will be communicated to you post registration process is over. The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Tentative date of joining: Immediate

L1 EXPERT:

Job Description:

- The candidate will be the face of Uber for the partners coming to the GL. You will primarily assist the partners with their queries and deliver a world class experience to every Uber partner visiting the GL.

- Help new partners join Uber

- Provide support to partners with their queries

- Ensure the highest quality of customer support in each interaction

- Find the best possible solution for the grievances for the partner

Skills Required:

- A background in customer service is highly preferred

- You must be fluent in Kannada

- A hustler with good people skills would be an ideal candidate

L2 EXPERT

Job Description:

- Help new partners join Uber

- Provide support to partners with their queries while maintaining a great experience

- Handle escalations and difficult conversations

- Report the status of operations to the team and measure the effectiveness of the same

Skills Required:

- A background in customer service is highly preferred

- You must be fluent in Kannada

- Good people skills are a must for this role

- You must be comfortable with Excel

SENIOR EXPERT

Job Description:

- Maintain healthy metrics for your workstream

- Supervise the floor in real time

- Solve problems and escalate issues to the operations team

- Conduct daily huddles and keep the team motivated

- Train and mentor the GL Experts to achieve their goals

Skills Required:

- You should have an analytical mindset and should be good with numbers

- Kannada speakers will be given a preference

- People management skills will be the key for this role

- Should have reasonably good Excel skills

Interview Process:

- Aptitude Test

- Face to Face Interview

Two Steps to apply:

1) Click on the apply button below

2) Kindly fill this form

Please note: Both the above steps are compulsory to apply