MeritTrac Services Pvt Ltd - Operation Executive - Bengaluru
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MeritTrac Services Pvt Ltd

Operation Executive

MeritTrac Services Pvt Ltd

0 - 2 Years   |   Confidential   |   Bengaluru
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Job Description
About the Company:
Established in 2000, MeritTrac is a leading provider of innovative scientific assessment services to prominent educational institutions, government organizations and corporate entities
Right from our inception as a pure-play testing and assessment services company to becoming the first company to follow Lean Six Sigma methodology for testing and assessments, we have stayed true to our core belief: providing world-class assessment services and processes. Our extensive experience in test delivery, underpinned by a proven technology framework, helps organizations automate their end-to-end assessment processes. We are one of the key founding members of India chapter of Association of Test Publishers - a global association of testing and assessment companies

Website: www.merittrac.com

Profile Offered: Operation Executive

Job Location: Bengaluru

Course Specialization: Any Graduate - Any Specialization

Desired Experience: 0 - 2 Years

Competencies

  • Good Communication Verbal and written
  • Good Interpersonal Skills
  • Multitasking
  • Ability to work in a dynamic set up
  • Ability to interact with customers,
  • Ability to work under pressure
  • Willing to Travel

 

Skills and Knowledge:

  • Proven work experience in providing help desk support Proficiency in English
  • Working knowledge of help desk software, databases and remote control Strong
  • Client-facing and communication skills Advanced troubleshooting and multi-tasking
  • Skills Customer service orientation Proficiency in MS Office

 

CRITICAL ACCOUNTABILITIES:

  • Provide technical assistance and support for incoming queries and issues related to Application (On Screen evaluation)
  • Respond to queries either in person or over the phone
  • Write training manuals.Train users Respond to email messages for customers seeking help
  • Ask questions to determine nature of problem. Walk customer through
  • problem-solving process. Install, modify, and repair application Software Resolve
  • technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Escalate unresolved queries to the next level of support Track, route
  • and redirect problems to correct resources Ensure proper recording, documentation and closure Follow up with customers to ensure issue has been resolved

 

To know more,please visit www.naukri.com/job-listings-Operation-Executive-MeritTrac-Services-Pvt-Ltd-Bengaluru-Bangalore-0-to-2-years-180719001087?src=simJobDeskJD&xp=1


Education:

B.Tech/B.E.

Work Experience:

0 - 2 Years

Salary

Confidential

Industry

ITeS/BPO
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