Noc Engineer/Telecom

Website: www.aerial.co.in

Profile Offered: Noc Engineer/Telecom

Job location: Manesar, Gurgaon, Bengaluru

Course Specialization: B.Tech/B.E. - Any Specialization

Desired Experience: 1 to 6 year(s) of Experience

Salary Offered: Rs 2,00,000 - 5,00,000 PA.

Roles and Responsibilities:
Conducting First Time Resolutions for all cases resolved on-line.
Coordinating with resolution owners and provide real-time updates to customers.
Provide network problem diagnosis / resolution via soft phone/email for customers end users Coordinate and manage relationships with vendors and support staff that provides network problem resolution.
Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention.
Responds to calls / email and assigned tickets from users.
Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps.
Provide level2 remote support and perform other activities based on SOPs.
Escalate complex problem to appropriate support specialists.
Ability to Identify, evaluate and prioritize customer problems and complaints.
Ability to multi-task, ability to work on upto 2 email simultaneously maintaining good speed and quality .
Should be open to work in a 24*7 environment.