Interactive Brokers - Network Support Engineer - Mumbai
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Interactive Brokers

Network Support Engineer

Interactive Brokers

0 - 3 Years   |   Confidential   |   Mumbai
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Job Description
About the Company:
Interactive Brokers a subsidiary of publicly-traded Interactive Brokers Group, Inc., based in Greenwich, Connecticut (NASDAQ: IBKR) is a low-cost provider of trade execution and clearing services for active traders, institutional investors, financial advisors and introducing brokers. IBKR's premier technology provides electronic access to stocks, options, futures, forex, bonds, and funds worldwide from a single IBKR Integrated Investment account. IBKR is one of the largest online brokers by trade volume and is consistently ranked at the top of its field.

Our employees are part of a dynamic, multinational, fast-paced, results-oriented team working to provide our customers with state-of-the-art trading technology, superior execution capabilities, worldwide electronic access, and sophisticated risk management tools.

Our headquarters are in Greenwich, CT, USA. IBKR has offices in the United States, Canada, the United Kingdom, Switzerland, Hungary, Estonia, Russia, India, Hong Kong, China, Japan and Australia.

IBKR is a member of NYSE, FINRA, and SIPC. Interactive Brokers Group brokerage affiliates are regulated by securities and commodities agencies around the world.

Website: www.interactivebrokers.com

Profile Offered: Network Support Engineer

Job location: Mumbai

Course Specialization: ME/M.Tech, BSc, MCA, BE/B.Tech, PG Diploma, MSc, Diploma, BCA

Desired Experience: 0 - 3 Years

Roles and Responsibilities:
Be the first point of contact for internal customers seeking technical assistance over the phone or email.
Ensure that requests from users are properly triaged, logged, assigned, and responded to in a timely manner.
Follow-up with the clients on the status of their requests.
Identify network issues related to end user problems and direct unresolved issues to the next level of support personnel.
Must have experience in Phone, voicemail, video, audio-conference, and recording management system administration
Manage hardware deployments (Racking, Stacking, Cabling and Labeling).
Troubleshooting basic hardware and software problems for various desktops, laptops, printers, and network devices in a mixed platform of various operating systems. (Windows, Mac and Unix).
Must have demonstrated hands on experience with administration of Network Switches, access points and routers
Inventory and asset management of networking devices.
Collaborate with and train junior members of the team as backup to this role.


Education:

B.Sc., B.Tech/B.E., BCA, M.Tech./M.E., MCA

Work Experience:

0 - 3 Years

Salary

Confidential

Industry

IT
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