Atria Convergence Technologies Pvt Ltd - Network Engineer - Chennai
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Atria Convergence Technologies Pvt Ltd

Network Engineer

Atria Convergence Technologies Pvt Ltd

1 - 6 Years   |   2 - 3 LPA   |   Chennai
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Job Description
About the Company:
ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in-the-home entertainment, education and interactive services company that creates radical social transformation, and delights and empowers customers.
Today, we are closer than ever to realising it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu and Delhi. We are one of the country's most renowned cable and broadband company, bringing state-of the art services to nearly 2 million happy homes:

Website: www.jobs.actcorp.in

Profile Offered: Network Engineer

Job location: Chennai

Course Specialization: Any Graduate

Desired Experience: 1 - 6 Years

Roles and Responsibilities:
1. Assume overall responsibility for ensuring 99.99% Customer Uptime.
2. Ensure that the switches in the network are maintained as per norms.
3. Ensure support for timely connectivity for all the cross functional teams.
4. Maintain the network database and submit the required report to the reporting manager on regular intervals.
5. Attend customer complaints on field and give quality resolution within the TAT.
6. Provide timely resolution of technical complaints through analysis/ trouble shooting.
7. Monitor NMS through relevant application and take appropriate action based on the events.
8. Analyse repeat complaints and ensure implementation of corrective measures through escalations if required.
9. 100% compliance on safety and cardinal rules.
10. Responsible for process adherence.
11. Provide structured feedback to management to provide permanent solutions to improve service level.


Education:

B.Sc., B.Tech/B.E., BCA

Work Experience:

1 - 6 Years

Salary

2 - 3 LPA

Industry

IT
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