Syrow is a call center company located in Bangalore providing varied call center services to its clients. Our reputation as a great Call center comes with our expertise with different kinds of Inbound services and Outbound sales campaigns with our expertise across different domains. We are continually improving our systems and processes to provide great experience for your customers.
Profile Offered: MIS Executive
Job Location: Bengaluru(Horamavu Banaswadi)
Course Specialization: Any Graduate in Any Specialization,Any Postgraduate in Any Specialization,Any Doctorate in Any Specialization.
Desired Experience: 0 - 2 years
Must have worked in Workforce Management(WFM) and Real Time Management (RTM)
Should have working knowledge in Capacity planning, Scheduling, Forecasting.
Must having experience in these key skills:-
The number of calls expected over a period of time (e.g. per half an hour).
The time period.
Average Handling Time (AHT).
Target answer time.
Roles and Responsibilites:
Prepares intraday reports on staff attendance.
Manages changes to scheduling to ensure adequate daily resource coverage.
Communicate with management and operations team to ensure compliance with company standards.
Maintain running report of attendance incidents.
Monitor attendance and schedule adherence.
Use accuracy of schedule measurements for continuous improvement, including making recommendations to improve scheduling efficiency and team member satisfaction.
Performs any other related duties as required or assigned.
B.A., B.Com., B.Sc., B.Tech/B.E., BMM, BMS, M.A., M.Tech./M.E.
0 - 2 Years
2 - 2.7 LPA