Managment Trainee (Back Office)

About the Company:
Fortuna, a new generation Indian Manufacturing Company integrates the latest technologies in Time & Attendance (T & A), Access Control, Smart Card & GSM / GPRS / GPS technologies into the Indian context aiming to excite the users with innovative and feature rich products. By listening closely to the real need of the Indian customer, Fortuna provide hardware and services exceeding the expectations of the clients.

Website: www.fortunaindia.com

Job location: Kolkata

Desired Experience: Freshers

Course Specialization: Any Graduate

Salary: INR 1.2 LPA

(The final CTC will depend upon candidate’s performance in the interview and will be at the company’s discretion)

Tentative date of interview: Will be communicated post registration window is closed.

* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description & Skill Set Required:
- Regular Calling and Interaction with existing customers and partners pan India and taking feedback on Service and Support Issues and AMC Contracts.
- Maintaining customer data in CRM portal.
- Logging customer complaints in CRM portal and allocating Engineers for fixing Hardware and Software Issues over remote and physical visits
- Responding to Inward telephonic customer calls and suggesting suitable solution consulting the concerned person as required.
- Procuring Weekly Reports of Engineers and Prepare Consolidated Report pan India
- Projecting AMC Contracts Yearly

Other Set of Skills:
- Tech Savvy
- Analytical Bent of mind
- Fair Communication skills

Interview Round:
- Face to face HR round