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SHL (India) Pvt Ltd

Manager- Corporate Client Servicing

SHL (India) Pvt Ltd

2 - 3 Years   |   5 - 6 LPA   |   Gurgaon
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Job Description
About SHL: SHL a global leader in Talent Acquisition and Talent Management space is looking for enthusiastic individuals to join their Customer Service team based in Gurgaon, India. SHL's science and technology maximizes the potential of the company's greatest asset - their people. The Customer Service team is a part of Global Customer Service Centre and works with the largest enterprise customers in helping them deliver talent assessments.

Website: www.shl.com

Job Profile: Manager- Corporate Client Servicing

Target Audience: 2017, 2018 and 2019 Batch; Any Graduate, BE/B.Tech., MBA candidates

Job Location: Gurgaon

Key Job Responsibilities:
- Manage, Maintain and deepen key client relationships, ensure highest level of customer satisfaction (NPS, CSAT, CES)
- Understand and service client's requirements, be the face of the company to the leading corporate firms
- Create graphs, pivots, charts, decks for multiple clients periodically
- Create Dashboards and Delivery Plan for large and complex projects
- Maintain proper communication and coordination with internal teams and clients to manage accounts
- Champion products and lead trainings for key clients globally.
- Prepare weekly/fortnightly/monthly MIS for client and internal stakeholders
- Continuous Process Improvement and preparing and upgrading SOPs for multiple client engagements

Desired Candidate Profile:
- Excellent communication and analytical Skills
- Ability to perform in stressful & volatile situations
- 3.5 + Yrs. of Experience in Client Handling/management profiles
- Good operational of knowledge of MS-Excel and MS-PowerPoint
- Can do attitude with high accountability
- Good to have but not mandatory - knowledge of JIRA, One drive.

Annual Compensation: INR 6 LPA

Selection Process: Online Test followed by Interview

Tentative Interview Schedule: April first week (Tentative)

Joining: Immediately


Education:

B. Pharm, B.A., B.A.(Hons.), B.Com., B.Com.(Hons.), B.Des, B.E-Com., B.F.Tech, B.Sc., B.Sc.(Hons.), B.Sc.(Hotel Management), B.Tech/B.E., BAF, BBA, BBI, BBM, BBS, BCA, BCM, BDS, BFIA, BFM, BHM 3 Yr., BHM 4 Yr., BIM, BIT, BJMC, BMM, BMS, Chartered Accountant, Diploma 1 Yr., Diploma 2 Yr., Diploma 3 Yr., LL.B, M. Pharm, M.A., M.A.(Hons.), M.Com.(Hons.), M.Des, M.Phil., M.Sc., M.Sc. (Tech.), M.Sc.(Hons.), M.Tech./M.E., MBA, MBBS, MBE, MCA, MCM, MFM, MMS, MSW, Nursing, P.G. Diploma 1 Yr., P.G. Diploma 2 Yr., P.G.D.B.A, P.G.D.B.M., P.G.D.C.A, Ph.D.

Work Experience:

2 - 3 Years

Salary

5 - 6 LPA

Industry

Education

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