L2 Support Engineer

About The Company:

Amagi is disrupting the TV broadcasting market through its pioneering cloud broadcasting platform. Amagi’s fully automated linear/VOD channel creation and monetization platform that enables TV networks, content owners and broadcasters to create, distribute and monetize content on any platform (traditional or OTT) across the world leveraging public cloud infrastructure.

Amagi provides a fully automated suite of services on Cloud to manage TV Network’s entire workflow from Content preparation to full MCR.

Amagi’s platform has won numerous awards and is deployed in over 40 countries. 150+ channels use Amagi platform. Amagi’s client list includes Turner, AMC, Scripps, Bloomberg, IMG, Zee, Viacom18 and growing rapidly.

This is a unique and transformative leadership opportunity to grow a world-class technology company that changes the tenets of broadcasting. Amagi is private equity backed by some of world’s leading private equity funds including KKR (Emerald Media Fund), Premji Invest and MayField.

Website: http://www.amagi.com/

Salary: INR 3.5 LPA to 4 LPA (+shift allowance)

Job Location: Bangalore

Desired Experience: 0 to 1 Year

Batch: 2019

Courses Required: Diploma or degree in any technical branch of Engineering

Academic Criteria: 65% & above in Graduation

Job description:

Product support engineers are in charge of providing effective support for products developed in the organization. They are responsible for testing and providing technical troubleshooting during deployment. They oversee software deployments, are responsible for ensuring product service quality, an overview of the security and integrity of the product to minimize privacy concerns and create detailed product reports.

In addition, any previous experience in a related role would be an added advantage. Product support engineers have advanced problem-solving skills and pay close attention to detail. They must have extensive knowledge of company products and would be expected to work in a fast-paced environment and be able to adapt to changes in product requirements. Additionally, they must have excellent interpersonal skills and work well in a team environment with other Engineers.

Eligibility Criteria:
- Excellent English communication skills (verbal and written)
- Excellent Hindi communication (verbal)
- Willingness to learn new technology
- Willing to work in shifts
- Knowledge of any scripting language would be an advantage 

Shift Timings: 12 hours shift on rotational basis (4 shifts / week)

Responsibilities:
- Analyze and resolve customer concerns and problems, diagnose the root cause, provide resolution and document interactions.

- Support remote and local upgrades, installations, and maintenance.

- Conduct training and create documentation for other engineers, users, and other audience, including customer teams

- Involvement in technical discussions with the development team to understand the product better, document them and address customer concerns raised related to the product.

- Provide on-call and ongoing troubleshooting, technical suggestions to internal and external stakeholders.

Interview Process:

- Technical Interview
- HR Interview