L2 Support Engineer

About The Company

Amagi is a next-generation media technology company that provides cloud broadcast and targeted advertising platforms to customers globally.

Amagi enables TV networks to create a complete broadcast workflow on the cloud at a fraction of the cost compared with traditional broadcast models.

Using Amagi’s award-winning, patented technologies, advertisers can target audiences at a regional and individual level across traditional TV and OTT multiscreen platforms.

Amagi has deployments in over 25 countries for leading TV networks

Website: http://www.amagi.com/

Salary: INR 3.6 LPA

Courses Required: B.Tech(CS/IT/ECE)/MCA/M.Tech(CS/IT/ECE)

Batch: 2016/2017

Job Location: Bangalore

Desired experience: Fresher

Bond: None

Tentative date of interview: Will be communicated post registration window is closed

*Please Note that this is a tentative date of Interview, the exact date and venue will be communicated to you post registration process is over. The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Tentative date of joining: Immediate

Job Description:

L2 Support Engineer is a member of the operations team responsible troubleshooting and maintenance of the Amagi network.

Key responsibilities include:

- Monitor and Troubleshoot and resolve customer tickets raised against Amagi’s solution for clients’ digital media broadcast needs

- Track and resolve assigned tickets

- Interact with the customer (Verbal as well as emails) to understand details and communicate ticket resolution

- Help L2 in deploying digital media broadcasting infrastructure for TV channels

- Maintain and troubleshoot network setup at remote installations

- Interaction with internal teams to understand resolution of tickets 

Skills Required:

- Good written and spoken communication skills

- Good to have – Working knowledge in Linux

- Has to be flexible to work in shifts on rotational basis to handle L2 support.

- Only Male candidates are eligible 

Interview Process:

- Written Test

- Multiple Face to Face Rounds