L2 Support Engineer

About The Company:

Amagi was founded in 2008 with a clear purpose of launching new technologies to positively impact the media and entertainment industry. We work with broadcasters, content owners, post-cable networks, vMVPD platforms, and advertisers to manage, move and monetize content, and reach audiences regionally and globally. Amagi was incubated at the Indian Institute of Management Bangalore's (IIMB) N.S. Raghavan Center for Entrepreneurship and Learning (NSRCEL), and has now grown rapidly to manage 350+ channels across 40+ countries, with sales offices in Los Angeles, New York, London, Singapore, Mumbai, New Delhi, and an innovation and operations center in Bangalore.

Website: http://www.amagi.com/

Salary: INR 3.5 LPA - INR 4 LPA ( Shift Allowance)
(The final CTC will depend upon candidate’s performance in the interview and will be at the company’s discretion)

Job Location: Bangalore

Desired Experience: 0-1 Year

Batch: 2019

Courses Required: Diploma or degree in any technical branch of Engineering.

Academic Criteria: 65% & above in Graduation.

Tentative date of interview: Will be communicated post registration window is closed.

Tentative date of joining: Immediate

* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job description:
Product support engineers are in charge of providing effective support for products developed in the organization. They are responsible for testing and providing technical troubleshooting during deployment. They oversee software deployments, are responsible for ensuring product service quality, an overview of the security and integrity of the product to minimize privacy concerns and create detailed product reports.

In addition, any previous experience in a related role would be an added advantage. Product support engineers have advanced problem-solving skills and pay close attention to detail. They must have extensive knowledge of company products and would be expected to work in a fast-paced environment and be able to adapt to changes in product requirements. Additionally, they must have excellent interpersonal skills and work well in a team environment with other Engineers.

Eligibility Criteria:
- Excellent English communication skills (verbal and written)
- Excellent Hindi communication (verbal)
- Willingness to learn new technology
- Willing to work in shifts
- Knowledge of any scripting language would be an advantage

Shift Timings: 12 hours shift on rotational basis (4 shifts / week)

Responsibilities:
- Analyze and resolve customer concerns and problems, diagnose the root cause, provide resolution and document interactions.
- Support remote and local upgrades, installations, and maintenance.
- Conduct training and create documentation for other engineers, users, and other audience, including customer teams
- Involvement in technical discussions with the development team to understand the product better, document them and address customer concerns raised related to the product.
- Provide on-call and ongoing troubleshooting, technical suggestions to internal and external stakeholders.

Interview Process:
- Technical Interview
- HR Interview