Jr. CRM Analyst

About Us:

Our continuous and rapid growth is a testament to the quality our clients experience every day. We add more value to the offerings with our domain expertise and a rich track-record of successful products. Not only do you receive an excellent solution, you receive it consistently. We never settle for any less.

Location: Ahmedabad

Website: http://rapidops.com/

Salary: INR 3 LPA

Desired Experience: 1 - 2 years

Tentative Date Of Joining:Immediate


Interview Process:

- Technical Interview

- HR Interview
 

Job Description:

- Implement and Support the product (CRM) by understanding the customer requirement as presented by the Sales Team.

- Understand the product issues reported by the customer and reproduce it locally and resolve them.

- Work with the senior members in the group to provide workarounds for the customer reported issues.

- Escalate Service Requests to senior members in the group when unable to overcome obstacles.

- Learns from escalated Service Requests and avoids repeated escalations of the same problem type.

- Create Change Requests for the defects/enhancements reported by the customer.

- Learn the technologies required for supporting the product.

- Create Knowledge Base articles (FAQ/Solutions) for the Service Requests that have repeat value.

- Develop good communication skills (phone/email) to provide excellent support to the customer.


Skill Set Required:

- A degree in computer science, software engineering, IT or related subjects

- 1-2 years of Product Support experience (CRM Support Executive or Jr Analysts). Fresher’s are also welcome.

- Excellent verbal and written communication skills

- Strong customer orientated attitude

- Comfortable with a high-volume workload with the ability to multi-task and prioritize things accordingly.

- Passion for learning new technologies