JD - Data Centre Operator - L1 (Service Desk)

About The Company:
Root Brown was founded with the express goal of being able to provide a fresh perspective and a unique approach to Professional Recruitment and HR Outsourcing Services in an otherwise crowded & generic marketplace.We are experts in a wide range of industries and we bring in specialists from across our whole firm to ensure you get the right team.
Our deep industry knowledge and our skills in consulting, technology and innovation allow our teams to challenge conventional thinking and overcome every obstacle to give you exceptional results.
Root Brown focuses on positions that advance our clients’ competitive advantage while remaining the employer of choice for professionals at various stages in their career. Our success can be attributed to never losing sight of the people involved in the process of staffing. It is the simple, yet remarkably effective, difference in our People First Approach.
We believe that effective job placements require that our Staffing Consultants have significant knowledge of the industries they serve, allowing them to expertly assess the client’s needs and the professional’s qualifications. With three central operating segments that include several dedicated divisions, we understand the ins and outs of each industry and the specialties involved, and thus are able to create the best job match.

Website:http://rootbrown.com/

Salary: Rs 1.8-2.16 LPA

Batch: 2014/2015

Job Location: Bangalore

Desired experience: Freshers

Tentative date of interview: Will be communicated post registration window is closed
*Please Note that this is a tentative date of Interview, the exact date and venue will be communicated to you post registration process is over. The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Tentative date of joining: Immediate

Job Description:
-He/she will be responsible in providing 100 % voice support to the clients and online technical resolution
-Minimum 6month of previous IT Service Desk and/or Call Centre experience required
-Excellent communication skills and telephone manner.
-Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries.
-Receiving, logging and managing calls from internal staff via telephone and email.
-1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware, such as  Laptops & PC’s
-Escalate unresolved calls to the infrastructure support team
-Log all calls in the Service Desk Call Logging system service Now
-To maintain a high degree of customer service for all support queries and adhere to all service management  principles.
-Ticketing Tools Knowledge.

Skills Required:
-Incumbent should open for 24X7 operations
-Should have relevant experience on server support and ticketing tools
-Should have good knowledge in UNIX, Windows and basic knowledge in Networks
-Experience on production UNIX and WINDOWS servers.
-Ready to work in rotational shift.
-Fundamental knowledge of Networks
-Good troubleshooting Skills
-Exposure to any monitoring/ticketing tool, VERITAS NetBackup and Backup Exec.
-Good communication skills

Interview:Multiple Face to Face Rounds