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IVR Specialist

Livedigital Marketing Solutions Pvt Ltd
1.5-5 years  |  2-1LPA  |  Noida

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Job Description

About Us: LD is group of young entrepreneurs with a focus on delivering next generation solutions in mobile and internet domain. Company is gearing itself to create a new mark in the Voice Technologies and Mobile marketing solutions through its innovations .LD-VoiceWeb is one the major platform which caters to the Voice based Enterprise and Telecom services solutions . On the other hand it has got NexGen platform to cater to the Mobile marketing activities to cater to needs of Brands & agencies.

Website: www.live-digital.in

Salary Details: INR 2 LPA - INR 10 LPA

Desired Experience: 1.5 - 5 Years

Tentative Date Of Interview: Will be communicated post registration window is closed.

Tentative Date Of Joining: Immediate.

Job Description: 

Strong Design & development concepts and Expertise on Development and Deployment of IVR Call Flows in Intervoice.

Hands on Experience/expertise on Developing and Deployment of Speech Grammars.

Hands on Experience/expertise on Installation /Configuration/Troubleshooting of Nuance ASR/TTS Solutions.

Application Development on .NET/Java and possess good scripting knowledge on Java/VB Script.

Expertise on Design and Deployment / Upgradation of IVR Solutions.

Professional Certification in Nuance / Intervoice would be an advantage.

Skills Required: 

Good Technical & Functional Documentation skills using Visio/Microsoft Office.

Good Understanding of Genesys/Cisco/Avaya/HP/Asterisk Voice Solutions is an advantage.

Databases and SQL Query Development Knowledge.

Good Knowledge about Contact Centre Adjuncts ( CRM Integrations , WFM , Call Recording , Voicemail & Dialers).

Interpersonal and communication skills (verbal and written).

Interview Process: Written and face to face interview.

  • Job Responsibilities: IVR Specialist
  • Education: B.Tech/B.E., MCA
  • Work Ex: 1.5 - 5 yrs
  • Salary: 1 Lacs
  • Industry: Telecom

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