IT Operations Executive
VIRTUAL GUARD SERVICES PRIVATE LIMITED
0 - 2 Years
|
1.5 - 2.5 LPA
|
Hyderabad
Leveraging over 30 years of success, Pro-Vigil is a US based Vigilance and Surveillance company. Our mission is to innovate the world's Vigilance Solutions and provide vigilance services to multiple clients at a time! Simply put - we design, code, and deliver complex architecture, applications, and systems that are built upon leading modern technologies and enables our clients digital transformation journey by enabling enterprises with our turnkey services that helps executing change.These solutions enable: Smarter decisions, Improved performance, and Increased visibility into client businesses.We combine technological expertise, domain experience and a passion to deliver solutions on time and within budget. Our developers specialize in fixed surveillance, mobile surveillance, cloud solutions, data analytics, AI, IoT and SharePoint. It is US High Five Vigilance Company, with over 2000 clients in US . We provide Mobile Surveillance and Fixed Surveillance services, to protect the valuable assets of our clients. We are 1000+ employees in US & APAC, with 500+ employees in India.
Clients choose Pro-Vigil because we are focused on our customer experience philosophy. Our goals are simple and focused on delivering quality results and providing the best experience to our customers. Through our policy of open communication, industry best practices, and agile development methodology, we improve our clients everyday business performance and help them widen their competitive advantage. Virtual Guard Services (VGS) is our Brand Name in India and APAC.
Website: www.vgssecurity.com
Profile Offered: IT Operations Executive
Job location: Hyderabad
Course Specialization: Any Graduate in Any Specialization
Desired Experience: 0 - 2 years
Roles and Responsibilities:
Configuring and working on different types of Axis Camera products, AS devices & NVR.
Configuring the cameras and Alarms in our I-vigil software.
Manage and maintain network of the data center using monitoring tools like Netalytics.
Responding to customer issues and queries within agreed time limits through SalesForce, Email and Chat.
Responsible for the preparing and maintenance of logs for tickets.
Responsible for maintaining and reporting on service levels determined by management.
Responsible for updating and maintaining critical information and documents in SalesForce.
Responsible for client satisfaction and exceeding expectations
Working with field Technician if the problem is more serious.
Testing and fixing faulty equipment.
Works in different shifts that ensures an always available support service to our clients 24x7x365.
International voice support/technical support at least for 1 year Experience
Candidates should have excellent communication skills both Verbal and Written
Candidates should be willing to work in Rotational Shifts.
Candidates should have basic knowledge on Linux.
Education:
B.Sc., B.Tech/B.E., BCA
Work Experience:
0 - 2 Years
Salary
1.5 - 2.5 LPA
Industry
IT
