IT Helpdesk
Tekskills India Private Limited
0 - 3 Years
|
Confidential
|
Gurgaon, Noida
From day one we have been a solutions - driven company. Started in 2003 on the back of solving some mission-critical development and maintenance problems, we steadily grew into a multi services, multi product entity. Today our reach and credibility extends into areas of core IT solution development, business application development, collaborative enterprise solutions, IT infrastructure management, HR planning and staffing and maximizing ROI in maintaining and managing legacy systems.
Tekskills is an ISO: 9001 certified company that was appraised at Level 3 of the CMMI Institute's Capability Maturity Model Integration (CMMI) in both Development and Services.
Website: www.tekskillsinc.com
Profile Offered: IT Helpdesk
Job location: Gurgaon, Noida
Course Specialization: ME/M.Tech, BCA, MCA, BE/B.Tech
Desired Experience: 0 - 3 Years
Roles and Responsibilities:
Answer Calls and handle Emails queries related to applications, account administration, adhere to SOP and triage with L-2 Team.
Document & add new issues/solutions to Knowledge Management Repository.
Use of soft skills - Listen, Empathy, Courtesy etc.
Utilize professional techniques to retain & delight customers.
Provide quality service & resolve concerns efficiently & professionally.
Above all, take full ownership of the Incident from creation to closure.
Incident Management
Creation of Knowledge Objects.
Attend Client led Training sessions.
Education:
B.Tech/B.E., BCA, M.Tech./M.E., MCA
Work Experience:
0 - 3 Years
Salary
Confidential
Industry
IT
