Human Resource

About the Company:
Squad combines crowd-sourcing and AI in one platform to help solve large-scale operational processes. Humans are great at solving complex tasks but perform poorly at repetitive tasks whereas ML works great with bounded repetitive problems & fails with open problems. We see ML & a distributed workforce as two key phenomenon that would drastically change how work gets done in the future.

About the product:
SquadVoice: Our elastic distributed team of 1000+ trained call-agents to reach out to prospective inbound leads within a matter of minutes, and effectively nurture and qualify them for sales teams, making sales for the client extremely streamlined and predictable. We also optimize several call variables to create a significant increase in conversions. Customers include fintech, edtech, commerce players in India. Deck

Purpose of this role: SquadVoice had an impressive growth in India, to sustain this growth we are looking for CRM Analysts for the SquadVoice India team.

Website: www.squadplatform.com

Job location: Noida

Desired Experience: 0-1 Years

Education: BBA/B.Com/MBA

Salary: 12k per month plus all meals.

Timings: Day Shift

Tentative date of Joining: Immediate

Tentative date of interview: Will be communicated post registration window is closed

* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Responsibilities:
- Prepare detailed job descriptions for each role in coordination with the concerned manager, Team Builder & team
- Manage and maintain proper documentation of all recruitment steps from identification, screening, shortlisting, interviewing and finalizing candidates in coordination with the concerned manager & team
- Coordinate with hiring managers in each step of hiring.
- Administer induction program tests (with inputs from the team) before ‘releasing' employee for full-time work with their team
- Manage the execution of performance management, and recognition and rewards programs
- Identify training and career advancement opportunities for each team member
- Organize Inter and Intra team interactions and knowledge sharing sessions:
- Arrange for group discussions on specific important topics (take inputs from team leads for this)
- Institute a formal feedback mechanism from everyone to immediate and top management
- Enable collaborative and collective learning and team-building activities

Interview Process:
- Face to Face round