Helpdesk Coordinator
Velocis Systems Pvt Ltd
0 - 2 Years
|
Confidential
|
Bengaluru
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Job Description
About the Company:Velocis helps organizations to leverage IT for competitive advantageand to derive business value. Our competencies areNetworks, Data Center, Collaboration, Mobility and Cloud.
Website: www.velocis.in
Profile Offered: Helpdesk Coordinator
Job Location: Bengaluru
Course Specialization: Any Graduate - Any Specialization
Desired Experience: 0 - 2 Years
Roles and Responsibilities:
- Attending the customer calls and queries, logging the calls, assigning the calls to the respective support engineer
- Monitor e-mail and related information for support queries, track all problems until they get resolved
- Handle Help Desk ticketing system through CA Helpdesk
- Co-ordinate with Technical and Business teams
- Ability to understand the client query and communicate the same to the engineers
- Coordinate and maintain a tracker sheet of request/activities of the Help Desk
- Efficient in Email and verbal communication in English
- Preparing daily, monthly call reports
- Overall in charge for all kind of Helpdesk functionality
- ITIL knowledge will be an added advantage
- Communication in English and Hindi
To know more,please www.naukri.com/job-listings-Helpdesk-Coordinator-Velocis-Systems-Pvt-Ltd-Bengaluru-Bangalore-0-to-2-years-050719006387?src=simJobDeskJD&xp=1
Education:
B.Com., B.Tech/B.E.
Work Experience:
0 - 2 Years
Salary
Confidential
Industry
ITeS/BPO
