Meta Data Technologies Pvt Ltd - Helpdesk Associate/ Sr Associate - Noida
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Meta Data Technologies Pvt Ltd

Helpdesk Associate/ Sr Associate

Meta Data Technologies Pvt Ltd

0 - 3 Years   |   Confidential   |   Noida
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Job Description
About the Company:
Established in 2002, METADATA Technologies has matured as a Customer Relationship Management (CRM) company having rich experience and knowledge in this domain since 13 years. METADATA Technologies is now the regional leader in providing CRM Solutions. We specifically assist customers with CRM implementations in terms of software, consultancy services and best practice implementation, as well as provide training and conduct CRM audits to enable our customers to become more customer-centric and achieve significant business benefits.

Our proven implementation methodology has ensured successful implementations and rapid ROI for our customers giving them the competitive edge over other companies in the market.

Website: www.metadatacorp.com

Profile Offered: Helpdesk Associate/ Sr Associate

Job location: Noida

Course Specialization: M.Com, BBA/BBM, MA, BSc, BCA, BSW, BEd, MEd,  Vocational Training, PG Diploma, MSc, Certificate Course (ITI), M Phil / Ph.D, Diploma, B.Com, BFA, MCA

Desired Experience: 0 to 3 Years

Roles and Responsibilities:
Provides L1/ L2 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email.
Activities include recognition, research, isolation, resolution, and follow-up steps.
Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
Knowledge of troubleshooting Windows XP, Win 7/8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc.
Must be able to speak fluent English & possess excellent writing and comprehension skills & with excellent customer handling skills.


Education:

B.Com., B.Tech/B.E., BCA, M.Tech./M.E., MCA

Work Experience:

0 - 3 Years

Salary

Confidential

Industry

IT Infrastructure
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