Help Desk Executive

About the Company:

ABLAZE Info Solutions is young and dynamic Complete Information Technology Solution Providing Company with clear objective to deliver best quality services with focus on achieving high success rate along with cost benefit solutions for our clients and partners.

Website: www.ablazeis.com

Job Profile: Help Desk Executive

Job Location: Noida

Desired experience: 0-1 Year

Course Specialization: Any Graduate

Batch: 2015-2016                               

Training/Probation Period: None

Salary: INR 1.8 LPA

Bond: None

Tentative Interview Date*:  Will be communicated post registration window is closed

*The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Interview Process:

- Multiple Face to Face Rounds

Job Description & Skills Required:

- Receiving and logging the calls.

- Overall in charge for all kind of Help desk functionality.

- Coordinate with Engineers, Customers, Stores and all Managers on daily basis with the help of Call Logging software.

- Escalate the pending calls for allocation to respective Manager.

- Ability to understand the client query and communicate the same to the engineers to resolve the issue.

- Ability to call log efficiently and quickly.

- Closing the escalation calls.

- Efficient in Email and verbal communication in English.