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Guest Health Counsellor/Front Office Executive
About The Company: Four Fountains De-stress Spa is India’s largest chain of professionally managed, affordable health spas. Started in 2007 by 3 management graduates from IIT Bombay, IIM Ahmedabad and S.P. Jain Institute of Management & Research, they aim to bring the health benefits of spa therapies within everyone’s reach by setting up 300 affordable spas in the top 20 cities of India by 2016. Their spas are currently present in 27 locations across the following 7 cities in India –
Mumbai (6), Delhi (1), Gurgaon (1), Bengaluru (8), Kolkata (2), Pune (8) and Goa (1).
Salary Details: INR 1.2 LPA – 1.4 LPA + Variable (Depends upon the performance).
Desired Experience: Freshers
Bond: 9 Months
Training/Probation Period: 3 Months
Tentative Date Of Interview: Will be communicated post registration window is closed.
Tentative Date Of Joining: Immediate
ROLE & RESPONSIBILITIES:
1. Follow Standard Operating Procedures laid down for the Front Desk
a) Engage with guests on a regular basis and build a relationship with them b) Attend to phone calls and take appointments
c) Be conversant with all the therapies and provide information about the same to the guests d) Selling of gift vouchers and memberships to the guests
e) Ensure that the cash bill is maintained in a secure manner and maintain accounts for the spa f) Seek feedback from guests about their experience
g) Control costs by following laid-down procedures
2. Ensure high levels of guest satisfaction
a) Maintain high levels of hygiene and cleanliness with the help of the housekeeping staff
b) Deliver high quality & personalized service to the guests with the help of the therapists at the spa
c) Ensure adherence to all standard operating procedures
d) Handle any guest grievances and bring it to the Spa Manager’s notice immediately
3. Maintain the reception area in an effective manner
4. Maintain inventory of all materials in the spa and ensure there is no pilferage or wastage.
REPORTING TO: Spa Manager
WORK HOURS: 9 hours a day (Rotational Shifts–8 am to 5 pm & 12 noon to 9 pm)
WORK DAYS: 6 days a week, Week off between Monday - Thursday
Skill Set Required:Excellent English communication skills, Presentable, Well groomed
-Face to Face Round
- Job Responsibilities: Guest Health Counselor/Front Office Executive
- Education: B.A., B.A.(Hons.), B.Com., B.Com.(Hons.), B.Sc., B.Sc.(Hons.), BBA
- Work Ex: 0 - 0.6 yrs
- Salary: 1.4 Lacs
- Industry: IT