Greenlight Expert (Operations Executive)

About the company

We’re changing the way people think about transportation. Not that long ago we werejust an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.

For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.

And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.

Website: http://www.uber.com

Salary Details: INR 1.98 LPA performance based incentives

Job Location: Bangalore

Desired Experience: 0 to 1 Year

Bond: 6 months contractual job

Tentative date of joining: Immediate

Job Description:

WHAT YOU’LL DO

- Deliver 5-star, in-person support to our partners

- Walk drivers through onboarding and all of the tools to be successful

- Help brand the Uber name and get driver partners excited

- Stay on the top of Uber policies and procedures

- Work with the Driver Operations team to make our processes even better

Skills Required

- Excellent communications skills. (English, Hindi and Regional Language)

- Empathetic: Empathy towards driver partners and willingness to help them.

- Demonstrated background in solving complex customer problems

- Customer support team management experience strongly preferred

- A problem solver. You’re ready to tackle complex customer problems without hesitation.

- A mentor. Youre able to guide and coach your team to improve performance effectively.

- Independent. You’re ready to manage a GL while balancing multiple priorities.

- Analytical. You use metrics and data to guide and drive your decisions.

-Good MS Excel / Google Sheets, Escalation handling, Negotiation skills

Candidates should have strong Kannada communication skills.
Candidates who are not good at Kannada communication skills are not eligible for this role.

Interview Process:

- Basic Aptitude Test

- Group Discussion(Tamil Mandatory)

- Face-to-Face Interview