Bentley Systems - Graduate Trainee - Pune
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Bentley Systems

Graduate Trainee

Bentley Systems

0 - 2 Years   |   Confidential   |   Pune
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Job Description
About the Company:
Bentley is the global leader dedicated to providing architects, engineers, constructors, and owner-operators withcomprehensive software solutions for sustaining infrastructure. Each solution is designed to ensure that information flowsbetween processes and project team members to fully leverage interoperability and collaboration. These solutions provideusers with the capabilities they need to increase cost efficiencies and maximize the return on their investments ininnovation, empowering them to design, build, and operate better-performing infrastructure, which has been Bentley'smission for the past 29 years.

Website: www.bentley.com

Profile Offered: Graduate Trainee

Job Location: Pune

Course Specialization: BE/BTech in Electrical Engineering,BA/MA in General Science

Desired Experience: 0 - 2 Years

Roles and Responsibilities:

Provide prompt and courteous troubleshooting and technical support to users via e-mail, phone and web-portal.

  • Assist with all facets of Bentley users and technical support by helping to identify user issues by isolating and resolving the issue or by proper escalation.
  • Troubleshoot the users support request using the available tools and resources while following the appropriate processes and procedures.
  • Advise and train users regarding the product’s proper use and address specific user issues.
  • Act as liaison between user and development support.
  • Provide proper diagnosis and resolution to the user.
  • Keep accurate notes and details on user support requests.
  • Communicate with staff members regarding current/ongoing issues.
  • Document software problem defects for review and corrective action.
  • Meet with internal Bentley teams to provide the users perspective on our products and services.
  • Should participate & contribute in writing blogs, wiki’s, Tech articles on company’s portal.

To know more, please visit  www.enggwave.com/bentley-recruitment-2019-freshers-graduate-trainee-2017-2019-batch-be-b-tech-pune-june-2019/39077


Education:

B.Tech/B.E., MBA

Work Experience:

0 - 2 Years

Salary

Confidential

Industry

IT
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