Email us
Register for free
Call us : 011-49657800
X

myAMCAT Login

Looks like we don't have any active jobs matching your criteria right now. Why don't you check out these other jobs:

All JobsJobs in GurgaonJobs in New Delhi

Executive/Sr. Executive – Customer Experience (Post Sales)

TUI India
Experience2-4 years  |  Salary4-4LPA  |  Job locationGurgaon

Only AMCAT takers can apply to this job. Give AMCAT right away!

You can still take AMCAT now and apply to this job and
also to 1000s of exclusive opportunities every month!

How AMCAT Works?

step
Every month over 50,000 job seekers like you take the AMCAT More than 10,000 job openings added to myAMCAT every month

Job Description

About The Company:

TUI India is the outbound Tour operating & Retail business of Le Passage to India established in 2006, operating domestic and outbound leisure holidays to a wide variety of destinations worldwide. The TUI Group is the world’s leading leisure travel company operating in over 180 countries with more than 30 million customers in 31 key source markets. The TUI Group has over 200 brands which are comprised of market-leading mainstream brands and specialist travel businesses. The TUI Group is comprised of four sectors: Mainstream, Accommodation & Destinations, Specialist & activity and Emerging Markets, TUI Travel is focused on providing customers with a wide choice of differentiated and flexible travel experiences to meet their changing needs. The TUI Group is headquartered in the Germany, listed on the FTSE in London and employs approximately 53,000 people.

Website:www.tui.in

Salary: Upto INR 4 LPA

Probation / Training Period: None

Desired experience: 2- 4years

Bond: No

Tentative date of interview: Will be communicated post registration window is closed

Tentative date of joining: Immediate

Job Description:

-Responsible for all liaison and coordination with customers after primary sales (GIT and FIT Bookings)

-Establish rapport with customer through appropriate media (calls/emails)

-Drive value-add and ancillary sales through personalisation

-Follow-up for documents for visa processing

-Collect payment from customer as per company policy

-Action amendments in itinerary if and as required (FIT + GIT Bookings)

-Coordinating with other internal teams to ensure efficient and timely action as per Service Level Agreements

-Drive customer engagement through entire ‘post-sales to departure’ journey using appropriate media (calls/emails/sms)

-Handover all pre-departure documentation to customers

-Processing refund on time (for cancelled bookings)

-Be an expert on our products, procedures, International destinations and use that knowledge to offer relevant value-adds to enhance customer experience

-Resolve any post-sales customer issues to a high level of customer satisfaction to create customers for life

Interview Process:

-Personal Interview

-HR round

 

  • Job Responsibilities: Executive/Sr. Executive – Customer Experience (Post Sales)
  • Education: B.A., B.A.(Hons.), B.Com., B.Com.(Hons.), B.E-Com., B.Sc., B.Sc.(Hons.), B.Tech/B.E., BBA, BBM
  • Work Ex: 2 - 4 yrs
  • Salary: 4 Lacs
  • Industry: IT
× SUBSCRIPTION EXPIRED!
Chat with us

     Welcome to AMCAT chat centre

AMCAT is India's largest employability test. Taking AMCAT can open up multiple job opportunities for you and it also provides you detailed employability feedback with suggested resources for improving your skills and increasing your chances of getting a job.

If you want to know more about AMCAT, want to buy AMCAT or have any support related questions, please fill the form and you can chat with our agents who are online (during business hours).



Email ID
All fields are compulsory
First name
Last name
Mobile number
Choose the topic of your chat
Email us
Your Query
Email ID
All fields are compulsory
First Name
Last Name
Mobile Number
Have you booked AMCAT?
Yes    No
Choose Query Type
Email Us
Call me back

     Welcome to AMCAT call me center

AMCAT is India's largest employability test. Taking AMCAT can open up multiple job opportunities for you and it also provides you detailed employability feedback with suggested resources for improving your skills and increasing your chances of getting a job.

If you want to know more about AMCAT, want to buy AMCAT or have any support related questions, please fill the form and Our agents will call you back .



Email ID
All fields are compulsory
First name
Last name
Mobile number
 
Please fill in the information below.