Executive/Sr. Executive – Customer Experience (Post Sales)

About The Company:

TUI India is the outbound Tour operating & Retail business of Le Passage to India established in 2006, operating domestic and outbound leisure holidays to a wide variety of destinations worldwide. The TUI Group is the world’s leading leisure travel company operating in over 180 countries with more than 30 million customers in 31 key source markets. The TUI Group has over 200 brands which are comprised of market-leading mainstream brands and specialist travel businesses. The TUI Group is comprised of four sectors: Mainstream, Accommodation & Destinations, Specialist & activity and Emerging Markets, TUI Travel is focused on providing customers with a wide choice of differentiated and flexible travel experiences to meet their changing needs. The TUI Group is headquartered in the Germany, listed on the FTSE in London and employs approximately 53,000 people.

Website:www.tui.in

Salary: Upto INR 4 LPA

Probation / Training Period: None

Desired experience: 2- 4years

Bond: No

Tentative date of interview: Will be communicated post registration window is closed

Tentative date of joining: Immediate

Job Description:

-Responsible for all liaison and coordination with customers after primary sales (GIT and FIT Bookings)

-Establish rapport with customer through appropriate media (calls/emails)

-Drive value-add and ancillary sales through personalisation

-Follow-up for documents for visa processing

-Collect payment from customer as per company policy

-Action amendments in itinerary if and as required (FIT + GIT Bookings)

-Coordinating with other internal teams to ensure efficient and timely action as per Service Level Agreements

-Drive customer engagement through entire ‘post-sales to departure’ journey using appropriate media (calls/emails/sms)

-Handover all pre-departure documentation to customers

-Processing refund on time (for cancelled bookings)

-Be an expert on our products, procedures, International destinations and use that knowledge to offer relevant value-adds to enhance customer experience

-Resolve any post-sales customer issues to a high level of customer satisfaction to create customers for life

Interview Process:

-Personal Interview

-HR round