Executive - Customer Service

About The Company:

TutorVersal (TV) is an online academic consulting portal founded under the auspices of promoting college student learning by providing timely and relevant academic research. The company provides academic consultancy to students who require assistance in their academics.

Website: http://www.tutorversal.com/

Salary Range: INR 1.8 LPA - 2.4 LPA

Experience: Freshers

Job Location: Noida

Tentative Date of Interview: Will be communicated post registration window is closed

Last Date to Apply: 13 Apr 2016

Tentative Date of Joining: Will be communicated post registration window is closed

Job Description:

-Directly interact with student clients communicating through both voice (Phone Calls) and non-voice support (Email, Live Chat on Website, Facebook Messages, Whatsapp chats).

-The process involves informing clients about the services offered, understanding their specific requirements, giving price quotes and booking the orders.

-The task also involves following up with the clients, answering their queries, convincing them about the best service quality offered and maintaining records of the orders booked.

-Answering calls/chats politely and professionally to provide information about services through different communication channels.

-Receiving the order, understanding the requirements and providing price quote.

-Building rapport with the client, convincing him about the best service quality offered and ensuring that the client books his order with us.

-Performing the registration process for clients without any errors.

-Make reminder calls to clients, send follow-up emails and schedule appointments.

-Keeping records of customer interactions and different transactions, recording details of complaints, comments, inquiries.

-Follow up to ensure that appropriate action has been taken on customer requests and complaints.

-Escalate unresolved customer requests, pass on grievances to higher departments for further investigation and clarification.

-Letting the customer know the cause of the problem and resolving the same with adequate information and help.

-Always choosing the best solution to solve a problem; rectifying, adjusting and also following up to ensure proper resolution.

-Getting feedback and Quality Assurance on identified or unidentified errors.

-Assisting in sales or getting hold of potential customers by answering product and service questions; pitch any new product or service the company may be providing.

-Analyzing customer needs and recommending best available offers based on those needs.

Skills Required:

-Excellent communications skills in English (Excellent command over UK Accent)

-Good listener and active problem solving skills

-Good interpersonal and analytical skills

-Excellent typing speed (while chatting through Website/Facebook/Whatsapp)

Interview Process:

-HR

-Final Interaction