Executive - Customer Service
DataGroup Geospatial Technologies Pvt. Ltd.
0 - 3 Years
|
Confidential
|
Chennai
DataGroup Geospatial Technologies Pvt. Ltd is an ISO 9001:2015 & ISO 27001-2013 certified Company, It is one of the leading ITES consulting companies with about 250 man-years of experience in Geospatial , Online Training and Recruitment. Established by experts with a concentration in the innovation region of Spatial Information Management, Online training of modern technology and recruitment. DataGroup full administration portfolio covers the distinguishing proof of the correct bundle, reconciliation with existing frameworks, modified application advancement and support of the framework.
Our Recruitment Team is responsible for attracting candidates and matching them to temporary or permanent positions with client companies. We build relationships in order to gain a better understanding of the requirements. We screen candidates and interview them, do background checks and finally we place them.
We process accordingly, keeping the companies and candidates future prospects and aspirations. This means making recruitment a meaningful process and helps in retention strategies for companies. We work on relationship based quality model than the quantity model, which ensures we provide the best talent from the industry.
DataGroup is customer situated. We at DataGroup are conferred towards consumer loyalty as we endeavor brilliant aptitudes to be actualized for improvement of the customer Organization.
To impact this and in addition to guarantee execution of arrangements, DataGroup energizes customer interest during the time spent counseling. The long-standing relationship that appreciates with the vast majority of its customers is demonstrative of DataGroup's responsibilities for giving quality and sober minded arrangements.
Website: www.datagroupgst.com
Profile Offered: Executive - Customer Service
Job location: Chennai
Course Specialization: Any Graduate in Any Specialization
Desired Experience: 0 - 3 years
Roles and Responsibilities:
Customer Service Executives are required to answer incoming calls from customers for various reasons- take orders, answer inquiries, resolve complaints and provide information. Customer Service Executives can be hired by ITeS companies and work for their clients, or by companies themselves.
The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
- Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision.
- Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. The target is to ensure excellent service standards and maintain high customer satisfaction.
- To make outgoing calls to people.
- To inform them about our offers/products.
- To listen to objections and handle them effectively. To generate more leads from the people out called.
- To enter the details of every interaction in the system. Job Requirement:
- Good communication skills.
- Should be comfortable with voice process.
- Good organizational skills and the ability to multi-task and prioritize in a high-volume, fast paced environment. Ability to manage sensitive and critical client information.
Education:
B.Tech/B.E.
Work Experience:
0 - 3 Years
Salary
Confidential
Industry
Manufacturing
