Etech Global Services Online Chat Representative

About the Company:
Etech Global Services is a leading provider of customer engagement solutions for many of the world’s most trusted brands. They trust us with their most precious assets – their customers. Why? Because Etech’s commitment to continuous improvement, next generation technology, and growing and empowering our people results in a solution that works. Voice, chat, email, social media, Etech is here to communicate with your customers when and how they choose.

Website: http://www.etechgs.com/

Desired Experience: 0 – 1 years

Last Date to Apply : 26-03-2016

Tentative date of joining : will be communicated post registration window

Salary : INR 1.5 – 1.8 LPA

Job Description and Skill Set Required:  
- Chat on program assigned for 100% of the login time.
- Achieve the campaign KPI consistently.
- Informs current and prospective customers of current promotions and new or upgraded products.
- Should be able deliver 100% of the expected utilization eg: Login hrs, break schedule attendance. (due to Inbound Process)
- Respond to queries, solicit further sales, and solve or refer problems.
- Builds strong relationships with Team Leader, and OCR’s.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Acts as a role model at all times, adhere to high ethical standards.
- Aggressive towards improvement in terms of sales and soft skills.
- Takes responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
- Be flexible in an environment by championing and embracing change.
- Follows all compliancy guidelines and regulations regarding company

Interview Process:
- HR Round