Reliance Jio - ESOC Executive - Mumbai
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Reliance Jio

ESOC Executive

Reliance Jio

1 - 3 Years   |   Confidential   |   Mumbai
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Job Description
About the Company:
Jio promises to shape the future of India by providing end-to-end digital solutions for businesses, institutions and households and seamlessly bridging the rural-urban divide. When you walk through our doors anywhere in the world, you'll find a group of sharp-minded individuals working in a challenging and collaborative environment-one that fuels inspiration, drives innovation, and encourages you to always think different. You'll immerse yourself in a culture defined by a set of values that demand we operate with the utmost integrity, respect and trust one another, deliver superior customer experiences, and embrace diversity. Together, we'll work hard and own our actions. We'll push boundaries and enact change.

Website: https://careers.jio.com

Profile: ESOC Executive

Job location: Mumbai

Course Specialization: Any Graduate

Desired Experience: 1 - 3 years

Job description:
The ESOC Advisor shall provide exceptional service through advanced specialized knowledge and advice on both technical and non-technicalqueries (voice and non-voice) in the following areas: Wireline service solutions, Billing, Network and Device, Acquisition / Provisioning andSales and Marketing. They will also perform retention and marketing activities to enhance jio s share of customer wallet

Skills & Competencies:
- Good Communications and Interpersonal Skills
- Analytical abilities
- Customer experience / Customer service
- Telecom and Technical Product Understanding

Education:

B. Pharm, B.A., B.A.(Hons.), B.Com., B.Com.(Hons.), B.Des, B.E-Com., B.F.Tech, B.Sc., B.Sc.(Hons.), B.Sc.(Hotel Management), B.Tech/B.E., BAF, BBA, BBI, BBM, BBS, BCA, BCM, BDS, BFIA, BFM, BHM 3 Yr., BHM 4 Yr., BIM, BIT, BJMC, BMM, BMS, Chartered Accountant, Diploma 1 Yr., Diploma 2 Yr., Diploma 3 Yr., LL.B, M. Pharm, M.A., M.A.(Hons.), M.Com.(Hons.), M.Des, M.Phil., M.Sc., M.Sc. (Tech.), M.Sc.(Hons.), M.Tech./M.E., MBA, MBBS, MBE, MCA, MCM, MFM, MMS, MSW, Nursing, P.G. Diploma 1 Yr., P.G. Diploma 2 Yr., P.G.D.B.A, P.G.D.B.M., P.G.D.C.A, Ph.D.

Work Experience:

1 - 3 Years

Salary

Confidential

Industry

IT
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