Domestic Outbound Voice Process

About The Company:
We believe in building stronger teams by offering quality candidates through a tech-driven solution that engages a large pool of independent recruitment agencies to source candidates with specified skillset. Every candidate has to go through a stringent filtering process and is validated by our experienced recruitment team. Be a smart employer and do not waste your productive hours in searching the candidates. We provide you the next-gen staffing platform where you can float your job and we will get you the suitable candidates with our crowd source recruitment where several freelance recruiters and recruitment agencies work in parallel to find the best candidate in the required domain.

Website: http://www.servzin.com

Job Location: Pan India(Work from Home)

Desired Experience: Freshers

Course Specialization: Any Graduate

Target Batch: 2020

Salary: During Training Period: INR 2500 per month
              After Training Period: INR 1.2 LPA - INR 1.68 LPA
(The final CTC will depend upon candidate's performance in the interview and will be at the company's discretion)

Tentative date of interview: Will be communicated post registration window is closed

Tentative date of joining: Within one week of Offer

* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description:
- Maintaining a positive, empathetic and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Ensure customer satisfaction and provide professional customer support

Skill Set Required:
- Graduation completed, holding certificate
- Candidates with experience in Customer Support will have added advantage
- Ability to stay calm when customers are stressed or upset
- Comfortable using computers
- Excellent interpersonal and written and oral communication skills ( English and Hindi )
- should have knowledge of computer skills

Mandatory Required:
- Candidate should have Laptop / Desk top + android mobile phone version 5.1 and above
- High Speed - Wi-Fi - Internet Connection
- Language – Proficiency- English & Hindi
- Silent room to work
- The candidate will have to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Note:
- Virtual training - maximum 3 Weeks
- Average 4 to 5 hours of process training--Virtual 24 Days -Successful Completion you will onboard.

Interview Process:
- Telephonic Round