Dialer Engineer

About the Company:
Epicenter is a leading provider of Business Process Management Solution’s, founded in the year 2000 and began its operations in 2001. It is a part of theUSD 2.4 Billion Kalyani Group, a leading industrial house in India and among the largest and technologically most advanced manufacturers of Forged & Machined components in the world.
We operate out of a brand new state of the art facility in India with a capacity of 750 physical seats that can support 2000+ FTE’s. All the seats are fully equipped to support voice as well as data services. We have an office in the US from where we manage connectivity and logistics within North America.

Website: http://www.epicentertechnology.com/

Desired Experience: 2-3 years

Salary: INR 2.5 – 4.0 LPA

Job Location: Mumbai

Tentative date of Interview: will be communicated post registration window

Job Description:
-Supervise Design, Installation and Operation of Dialer system.
- Day-to-day CIM management (Agent, Campaign, Report, Recording & Problem Management)
- Dialer Performance Optimization
-Work closely with the Operations/WFM to understand strategy for programs.
-Ensure all Dialer related issues/requests are addressed and escalated to concerned personnel.
-Perform daily checklist and review of logs generated by CIM systems.
-Adhere to QMS and ISMS Policies and Procedures.
-Ensure availability of Data for operations / WFM for report generation.

Skills Set Required:
-Candidate should have knowledge of Linux, SQL, PHP, MS-Office.

*Note – Candidate must be fine with doing night shifts.

Interview Process:
-Hr Round
-Technical Round