Orion Network Solutions - Desktop Support Engineer - Nagpur
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Orion Network Solutions

Desktop Support Engineer

Orion Network Solutions

0 - 1 Years   |   0.5 - 2.5 LPA   |   Nagpur
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Job Description
About the Company:
Orion Network Solutions brings an innovative approach to network management for small and medium sized businesses. Typically small businesses end up paying much higher network management fees compared to large businesses since they cannot afford to identify the bulk savings that large businesses leverage due to economies of scale. We have analyzed the networking needs of several such companies and came up with a solution that enables small businesses to not only lower their management cost but also increase access to more complex solution which help increase your employee productivity at same low price. Our innovative approach maintains the quality of our solutions at the levels that you would find at Fortune 500 companies

Website: www.orionnetworksolutions.com

Profile Offered: Desktop Support Engineer

Job Location: Nagpur

Course Specialization: BCA - Computers, B.Tech/B.E. - Any Specialization, Computers,MCA - Computers

Desired Experience: 0 - 1 Years

Requirements:

 

  • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Working knowledge of office automation products and computer peripherals, like printers and scanners
  • Knowledge of network security practices and anti-virus programs
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude

 

Roles and Responsibilities:

  • Address user tickets regarding hardware, software and networking
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals

 

To know more, please visit www.naukri.com/job-listings-Desktop-Support-Engineer-Orion-Network-Solutions-Nagpur-0-to-1-years-010819008635?src=simJobDeskJD&xp=8


Education:

B.Tech/B.E., BCA, MCA

Work Experience:

0 - 1 Years

Salary

0.5 - 2.5 LPA

Industry

IT Infrastructure
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