Experis IT Private Limited - Desktop Support Engineer - Ahmedabad, Bengaluru, Chennai, Hyderabad, Kolkata, Mumbai, Pune
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Experis IT Private Limited

Desktop Support Engineer

Experis IT Private Limited

0 - 5 Years   |   Confidential   |   Ahmedabad, Bengaluru, Chennai, Hyderabad, Kolkata, Mumbai, Pune
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Job Description
About the Company:
Experis IT, India CMM Level 3, part of Manpower group is a Fortune 500 companies having nearly 4,000 offices in 80 countries around the world.
We are the international leader in outsourced recruiting, the top placement firm in the IT industry, and the world's largest outplacement agency.

Website: www.experisindia.com

Profile Offered: Desktop Support Engineer

Job location: Chennai, Pune, Delhi NCR, Mumbai, Ahmedabad, Bengaluru, Hyderabad, Kolkata


Course Specialization: Any graduate with good communication skills

Desired Experience: 0 - 5 years

Roles and Responsibilities:
Address user tickets regarding hardware, software and networking.
Walk customers through installing applications and computer peripherals.
Ask targeted questions to diagnose problems.
Guide users with simple, step-by-step instructions.
Conduct remote troubleshooting.
Test alternative pathways until you resolve an issue.
Customize desktop applications to meet user needs.
Record technical issues and solutions in logs.
Direct unresolved issues to the next level of support personnel.
Follow up with clients to ensure their systems are functional.
Report customer feedback and potential product requests.
Help create technical documentation and manuals.


Education:

B.Com., B.Sc., B.Tech/B.E., BCA

Work Experience:

0 - 5 Years

Salary

Confidential

Industry

IT
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