Data Analyst

About The Company:
Uniphore is a global Conversational AI technology company with offices in the U.S., India and Singapore. Uniphore believes the future of customer service is every voice being truly heard. The Company’s vision is to bridge the gap between people and machines through voice. Uniphore enables businesses globally to deliver transformational customer service by providing a platform of Conversational Analytics, Conversational Assistant and Conversational Security that changes the way enterprises engage their consumers, build loyalty and realize efficiencies. Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

Website: http://www.uniphore.com/

Job Location: Bangalore

Desired Experience: Freshers

Course Specialization: B.E/B.Tech/MCA

Target Batch: 2021

Probation/Training Period: 6 Months

Salary: INR 3 LPA

Tentative date of interview: Will be communicated post registration window is closed

Tentative date of joining: Post final semester

* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description & Skill Set Required:
- Elicits, analyzes, specifies, and implements the business needs of customers using Uniphore suite of products in Conversation AI.
- Produce functional specs/requirements documentation, stories, test specifications etc.
- Listen to call, read transcripts and understand business context to define and configure analytics categories that addresses business use cases.
- Development and testing of dashboards based on requirements of various stakeholders within the Customer organization
- Iteratively evolve the solution through tuning/addition of keywords, phrases, business rules and enhancement of analytics models
- Analyze output generated and provide recommendations on insights observed. Conduct Root cause analysis and suggest recommendations.
- Foster a positive environment that allows team to flourish & innovate
- Influence and contribute to Uniphore’s product roadmap based on field/customer inputs.

Interview Process:
- Online Test
- Technical Interview
- HR Round