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Customer Support Technician
About The Company :
Piconet Technologies LLC is among the most promising online tech support companies providing highly professional online technical support services to users across the globe. We have experts who are well-equipped to provide specific and time honoured support services as per the requirement by individual customers
Website : piconetsupport.com
Desired Experience : 1-2 Years
Salary : INR 2.4 -3 LPA
Job Descriptions :
-Good command of English (in both reading and writing)
-Have top-notch listening skills.
-Is focused, patient and solutions-oriented.
-Is self-motivated, stays on task and takes initiative.
-Be a hero for our customers by solving tech-related problems.
-Comfortable learning about a variety of technology platforms.
-Enjoys trouble-shooting technology and helping others.
-Ability to learn quickly, work independently and communicate successfully with the US teams.
-Be a friendly advisor to our customers focused on meeting their needs.
-Track and monitor the status of logged calls which includes relevant customer contact information; follow up of customers satisfaction with the service rendered; close out the call; and document the completed resolutions.
Interview Rounds :
-Face to face followed by written round
- Job Responsibilities: Customer Support Technician
- Education: B.A., B.A.(Hons.), B.Com., B.Com.(Hons.), B.Sc., BBA
- Work Ex: 1 - 2 yrs
- Salary: 3 Lacs
- Industry: IT