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Customer Support Technician

Piconet Support
1-2 years  |  2.4-3LPA  |  Pune

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Job Description

About The Company :
Piconet Technologies LLC is among the most promising online tech support companies providing highly professional online technical support services to users across the globe. We have experts who are well-equipped to provide specific and time honoured support services as per the requirement by individual customers

Website : piconetsupport.com

Desired Experience : 1-2 Years

Salary : INR 2.4 -3 LPA

Job Descriptions :

-Good command of English (in both reading and writing)

-Have top-notch listening skills.

-Is focused, patient and solutions-oriented.

-Is self-motivated, stays on task and takes initiative.

-Be a hero for our customers by solving tech-related problems.

-Comfortable learning about a variety of technology platforms.

-Enjoys trouble-shooting technology and helping others.

-Ability to learn quickly, work independently and communicate successfully with the US teams.

-Be a friendly advisor to our customers focused on meeting their needs.

-Track and monitor the status of logged calls which includes relevant customer contact information; follow up of customers satisfaction with the service rendered; close out the call; and document the completed resolutions.

Interview Rounds :

-Face to face followed by written round

  • Job Responsibilities: Customer Support Technician
  • Education: B.A., B.A.(Hons.), B.Com., B.Com.(Hons.), B.Sc., BBA
  • Work Ex: 1 - 2 yrs
  • Salary: 3 Lacs
  • Industry: IT

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