Customer Support Specialist

About the Company:

PurpleRain is special because of its people – the quality of the team is outstanding. We take great pride in our people, who are our most valued asset.

PurpleRain is a small company with a big ambition, focused on delivering innovation and results.

PurpleRain delivers fierce digital strategies, analyses and marketing tactics to aspiring, driven brands with a burning desire to compete. Poised to help you strike at the right moment, we create, implement and measure outcomes-based strategies that produce quantifiable results and challenge the status quo.

Website: www.purplerain.in

Salary: INR 2.4 LPA - 4 LPA

Experience: 1 - 3 years

Job Location: Bangalore / Coimbatore

Tentative Date of Interview: will be communicated post registration window is closed

Tentative Date of Joining:  1st week of November

Job Description:

-PurpleRain seeks a dynamic, self-starter to assist in Customer Support and Sales Operations. This position is an excellent opportunity to experience various aspects of business. The Customer Support Specialist will be responsible for supporting the day-to-day activities of the sales team while learning valuable skills related to sales for a tech company.

This position is an exciting ground-floor opportunity for the right person contributing to a very exciting field.

-You will work in an internationally oriented company located in Coimbatore/Bangalore.

-You will work together with all other employees from different businesses areas and will be thus involved in the development of the business.

-With our rapid growth you will have the opportunity to develop yourself professionally and also to take responsibility increasingly.

More About The Role:

-Customer experience is very important to us and the Customer Support Technician roles are central to ensuring that everyone who interacts with us has the best experience possible. Our support is provided by email and live chat although we also offer a phone support option. We interact with our end-users/customers to resolve technical issues and to process information in response to inquiries, concerns, and requests about our products and services.

Skills Required:

-Candidates must posess chat support experience and certain amount of IT knowledge

-You need excellent English (verbal and written) with major emphasis being on Written English skills. Fluency in other languages such as French, Spanish,German will be an added advantage.

-Customer service experience (minimum 2 Years)

-Sales Experience is an add on.

-Our customer’s value clear communication, excellent communication skills are extremely important.

-Good technical aptitude for internet technology (VPNs, Hosting and configuring routers is a bonus)

-The applicant should be comfortable with shift work.

-Attributes: Creative thinker, positive attitude, team player, focused, results oriented, problem solving, patience and determination are ALL important to help discover the customer’s issue and to solve it.

Why you should join PurpleRain ?

-Free snacks, because we need fuel!

-Experience how modern internet companies are built

-Niche experience in working alongside with global distributed teams

-Free coffee, because how else are you going to pound away at the keyboard all day?

-Company swag, such as coozies and tees

-Casual dress code, because no one feels very comfortable in a pantsuit and pumps.

-Fantasy football and March Madness tournaments.

-We’re situated at Indiranagar, Bangalore with walkable access to the best getaways in town.

-The pay is competitive, the team is fun and we are currently on a hockey-stick trajectory upwards. Its a good time to be at PurpleRain.

Interview Process:

-HR

-Technical

-Final HR