Customer Support

About The Company :
ShakeDeal aims to be India\'s largest B2B bulk sourcing online marketplace for industrial goods, supplies, and raw materials. ShakeDeal was formed with the mission to drive out inefficiencies plaguing the traditional means in which business is conducted. Through a robust marketplace, ShakeDeal is connecting supply chains and closing the gaps in the traditional offline system. ShakeDeal\'s proprietary tools help buyers in their efforts to source industrials directly from the source of the supply chains. ShakeDeal brings you leading and top brands in various verticals of industrials, such as, power tools, hand tools, safety equipment, testing and measuring tools, machinery, construction materials, electricals, fasteners, hardware, etc. ShakeDeal aims to provide best value to its customers looking for industrial products, in terms of price, quality and service levels.

Website: www.shakedeal.com

Job Location: BANGALORE

Desired experience: 0-2 years

Course Specialization: Any Graduate

Target Batch Passout: 2014/2015/2016

Training/Probation Period: None

Salary: INR 3 LPA tO INR 4 LPA (depending on candidate performance)

Bond: None

Tentative date of Joining: Immediate

Tenative date of interview: Will be communicated post registration window is closed

* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Last Date to Apply: 2 September 2016

Job Description and Skill Set Required:
- Responds to customer inquires regarding orders, billing inquiries and technical problem notifications.
- Documents customer trouble reports in trouble ticketing system and escalates according to established standard operating procedures.
- Also reviews requests, contacts customers to clarify request, ensuring all necessary information is included and may route requests to the appropriate department.
- May require a bachelor\'s degree with at least 0-2 year of experience in technical support.

Interview Process:
- Face to face interview