Customer Support (For Hilton)

About the company:

We are the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.

Website: https://www.teleperformance.com/en-us/

Job Profile: Customer Care Executive (For Hilton)

Job location: Jaipur

Desired Experience: Fresher’s

Target Batch Passout: 2017-2018

Salary: Upto INR 3.0 LPA

Course Specialization: Any Graduate

Tentative date of joining: Immediate

Tentative date of interview: Will be communicated post registration window is closed.

* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description:

To assist the customers in solving queries related to feedbacks, requests, complaints etc. Ensuring timely and professional responses to all the queries, requests & complaints received enabling satisfaction of the customer.

1. Provide Voice based support to the clients

2. Follow the workflow & work in accordance to the SLAs

3. Process and Escalation management

4. Maintain great customer satisfaction

5. Meeting realistic customer expectations in terms of efficiency & accuracy.

6. Focus to achieve 100% customer satisfaction

Skill Set Required:

1. Excellent communication

2. Excellent writing and verbal communication skills

3. Well versed with computers

4. Time Management

5. Basic Knowledge Cab Service

6. Good comprehension skills

7. Analytical & Probing skills

8. Open to night shifts

Interview Process:

-HR Round 
-Ops Round.