Customer Support Executive

About The Company: WebEngage is an on-site customer engagement toolkit. It lets you run on-site promotions/offers (like "deal of the day", collect customer insights (like "customer satisfaction survey post purchase"), improve conversions (like "reducing cart abandonment") and collect customer feedback - all of this from a remote dashboard, without changing any code on your site! At the core of WebEngage is its "targeting engine" which can be used to identify visitor segments (like referring site, geo location, cookies etc) and throw a particular questionnaire or message/offer to them. A must have for any online business which wants a better conversion. Everyday! They are a rapidly growing startup with thousands of customers in 40 countries. Form enterprises like Avaya, Flipkart, Snapdeal, TurboTax, MakeMyTrip, Yatra, Jabong etc to thousands of startups worldwide, they are helping each of them run on-site marketing campaigns with ease without having to change any code on their corresponding websites.

Website: www.webengage.com

Salary Details: INR 2.5 LPA - INR 3.5 LPA

Desired Experience: 0-2 Years

Tentative Date Of Interview: Will be communicated post registration window is closed.

Tentative Date Of Joining: Immediate

Job Description: 

Deal directly with customers either by telephone, electronically or face to face.

Respond promptly to customer enquiries.

Handle and resolve customer complaints.

Obtain and evaluate all relevant information to handle product and service Enquiries.

Perform customer verifications.

Organize workflow to meet customer timeframes.

Direct requests and unresolved issues to the designated resource.

Keep records of customer interactions and transactions.

Record details of enquiries, comments and complaints.

Record details of actions taken and build the knowledge base.

Prepare and distribute customer activity reports.

Maintain customer databases.

Communicate and coordinate with internal departments.

Be part of the elite Customer Support team of one of the hottest SaaS companies in India.

Build partnerships and work with some of the biggest enterprise accounts across different domains like e-commerce, travel, insurance, banks, telecom etc.

Core markets include US, Europe and SE Asia .

Skills Required: 

Excellent communication skills

A positive disposition who is comfortable in a team environment

Flexibility to work in rotational shifts to cater to Domestic as well as International Clientele.

Hands on experience in HTML/CSS.

Hands on experience in Java script will be an added advantage .

Interview Process: HR, Department Head and CEO Round.