Customer Support Executive

Website: https://testpress.tech

Job Description:

Roles&Responsibilities :

Build relationships with key employees among customers
· Create plans to address clients' business needs
· Advise clients on creating profitable processes
· Schedule regular meetings with customers to ensure they are satisfied
· Act as point of contact for complaints and escalate issues as appropriate
· Help sales team up-sell or cross-sell services and products
· Study competition to find new ways to retain customers
· Collaborate with internal teams to address customer's needs

Skill Set Required:

Background in customer service; industry knowledge is a plus
· Experience tracking relevant KPIs (e.g. customer satisfaction)
· Proficient in MS Office, MS Excel
· A customer-oriented attitude
· Excellent communication and negotiation skills
· Problem-solving aptitude
· Ability to work well with a team
Language: Hindi and English must

Profile/Designation: Customer Support Executive

Gender : Male

Job Location: Chennai

Desired experience: 0 to 2 year

Course specialization :BSc/BA in Business Administration and Marketing or a related field or equivalent

Academic % Criteria 10th,12th, Graduation (if any) -na

Candidate location (if any) :Pan India

Probation/Training Period -na

Salary :3-3.60 LPA

Bond- (if any) & Penalty-(if any) :No

Tentative date of interview: Immediate

Tentative date of joining :Immediate

Interview Process :
1 Telephonic round
-1 HR round (virtual)