Customer Support Executive

About the company:

We are the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.

Website: https://www.teleperformance.com/en-us/

Job Profile: Customer Support Executive

Job location: Gurgaon

Desired Experience: Fresher’s

Target Batch Passout: 2017-2018

Salary: Upto INR 3.20 LPA

Course Specialization: Any Graduate

Tentative date of joining: Immediate

Tentative date of interview: Will be communicated post registration window is closed.

* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Summary:

Helping clients to caption their telephone calls. Assisting customer’s to communicate confidently with friends, family and colleagues by phone. Utilize excellent listening & verbal skills to enable Caption Call customers not to limit the quality of their phone conversations.

Requirement:

-Provide phone support for Global customers.

-Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of call wherever possible.

-Demonstrates confidence and willingness to resolve customer requests or queries.

-Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement

-Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and toarrange for supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.

- Completes all training and development activities in timely manner

- Understanding of escalation handling procedures.

Skill Required:

-Communication – Listen attentively and resolve customers issue effectively. Should be sensitive about customers information

-Customer Focus – Build credibility with the customer by using empathy and should patiently resolve even irate customers issues. Should be courteous , energetic and engaging while dealing with customers

-Learning Orientation – To keep himself/herself updated about the latest happenings around and asks questions which impacts customers delight

-Result Orientation – Should know how to prioritize work and use the available resources effectively, Should be able to take ownership for own results and reach out for support proactively

Interview Process:

-HR Round