Customer Support Executive

About The Company:
Spinco Biotech is within top three companies in the analytical and life science instrumentation industry, supporting scientists since 1981. 650+ passionate Spincoites spread around 33 offices are the cornerstone for the success of our company. With a mission to be the preferred supplier for the scientific community are continuously striving to delight our customers who are drawn from various industries such as pharmaceuticals, chemicals , academia and research laboratories. Our company provides innovative technologies through its canopy of offerings, strategically divided into four business units:
Chromatography & Mass Spectrometry
Bio Research
Process Technology
Chemistry & Consumables

Website: www.spincotech.com

Job Location: Bangalore

Desired experience: 0-1 Years

Course Specialization: Any Graduate

Target Batch Passout: 2017-2019

Salary: INR 1.2 LPA - INR 2.5 LPA
(The final CTC will depend upon candidate’s performance in the interview and will be at the company’s discretion)

Tentative date of Joining: Immediate

Tentative date of interview: Will be communicated post registration window is closed

* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description:
- Ensure that customer’s questions and problems are resolved properly and quickly.
- Address challenging customers and problems that require escalation outside of the department.
- Identify the customer issue(s) by providing a high quality customer service experience
- Must be an excellent communicator
- Must handle challenging customers, readily shift priorities, prepare management reports
- Track and monitor problems to ensure resolution in a timely manner and ensure tasks are set to the appropriate priority levels.

Required Skills:
- A high customer service orientation with strong communication skills and the ability to multi-task with priority.
- Excellent typing skills required.
- Should have an excellent English and Hindi / Telugu speaking skills.
- Should be open for Change, adaptability and Flexibility.
- Must be extremely detail oriented, motivated, analytical, goal oriented, persistent.
- Excellent skills, both written and verbal in English, Hindi
- Strong Microsoft Excel skills and Arithmetic

Interview Process:
- Telephonic Round
- Face to Face Round