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Customer Support Executive
Hash Connect is an experiential & digital marketing agency thriving to give a new direction to consumer interactions and engagements. Engagements with Digital & Mobile marketing at the forefront of marketing communication, we explore opportunities for seamless integration of online and offline strategies.
Tech Evangelists at Hash Connect have been constantly working on innovating newer ways to reach out to masses with mobile led innovations being at the heart of it. Besides, developing & designing website, the core expertise lies in developing complex MIS and CRM tools, web and mobile applications, cross platform data utilization tools and voice solutions.
We operate out of Bangalore, reaching out to the far corners of South India. Since our inception, we have been instrumental in implementations reaching out to over 45 towns in South India for our clients.
Salary: INR 1.2 LPA – INR 1.8 LPA
Job Location: Bangalore
Desired experience: 0-2 Years
Tentative date of interview: Will be communicated post registration window is closed
Tentative date of joining: Immediate
Project 1: Language Skills: Fluent in English, Hindi, Tamil, Kannada,Telugu
Project 2: Language Skills: Fluent in English, Hindi, Bengali, Oriya
Primary Skills: Fluent in Any One of The Project Language Skills Above, telephone etiquette, and Microsoft Excel
The primary responsibilities of a Customer Support Executive would be:
- Handling Non-sales calls (In bound & out bound calls).
- Answer calls professionally to provide information about products and services, obtain details of customers and schedule/ cancel/ remind appointments.
- Keep records of customer interactions and transactions, capturing details of inquiries, and remarks, as well as actions taken. Process requests, forms and applications.
- Maintain up-to-date client records using a variety of internal systems and using Excel, Outlook, and the current database and real time reporting of the same.
- Job Responsibilities: Customer Support Executive
- Education: B.A., B.A.(Hons.), B.Com., B.Com.(Hons.), B.E-Com., B.Sc., B.Sc.(Hons.), B.Sc.(Hotel Management), B.Tech/B.E., BAF, BBA, BBI, BBM, BBS, BCA, BCM, BDS
- Work Ex: 0 - 2 yrs
- Salary: 1.8 Lacs
- Industry: IT