Customer Support Executive
Sinew Software Systems
6 - 1 Years
|
3.5 - 3.5 LPA
|
Gurgaon
About the company
Sinew Software Systems Pvt Ltd is a growing software development company with passionate team members. We are specialized in developing native and cross-platform Mobile & Desktop Apps for our in-house and client based projects with corresponding backend solutions.
Website: https://www.sinew.io/ , https://www.enpass.io/
Profile: Customer Support Executive
Salary Details: CTC Upto 3.5 LPA (Negotiable)
Job Location: Gurgaon
Courses Required: All Graduate
Tentative date of interview: 3rd week of April
Tentative date of joining: ASAP
Job Description:
- To act as a single point of contact for customers on resolving the general and technical queries received via e-mails, forums, and twitter.
- To take ownership of customer issues & direct them toward solutions.
- To understand and help customers in resolving their queries/issues.
- Faster reply to customer's emails with minimum turnaround time.
Desired Candidate Profile
- Must have min 1 year work experience in customer support via Email/chat/social media.
- Superior command over written as well as spoken English with excellent communication skills.
- Strong customer relationship skills and should know how to handle the seriousness of a customer's tickets.
- Must be well versed with the mobile and desktop applications.
Interview Process:
- English written test
- Face to face round
Education:
B.Sc., B.Tech/B.E., BBA, BBI, BBM, BBS, BCA, BCM
Work Experience:
6 - 1 Years
Salary
3.5 - 3.5 LPA
Industry
IT
