Customer Support Executive

About The Company:

We help SME's, Manufacturers, Creative People and Service Providers setup their brand online and get sales from their own stores and also from other sales channels. We even integrate with shipping companies and payments all as a bundled package so you can focus on your core business and let us handle the rest.

Website: http://www.kartrocket.com/

Salary: INR 2.5 to 3.5 LPA

Probation / Training Period: None

Job Location: Saket, Delhi

Desired experience: 1-3 Years

Bond: No

Tentative date of interview: Will be communicated post registration window is closed

*The exact date and venue will be communicated to you post registration process is over. The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Tentative date of joining: Immediate

Job Description:

KartRocket is looking for a Customer Success Expert who will help onboard and train new sellers that come aboard the KartRocket platform. Further, the candidate will be responsible for managing day to day training, queries and consulting with assigned merchants to ensure that their ecommerce store is built beautifully. The candidate will also be responsible for ensuring that the merchant renews their subscription with KartRocket and try to up-sell other services and features of the platform.

Skills required:

-1-3 years of experience in a CRM and/or technical support role.

-Must have experience with using a CRM system and,or providing data-driven,MIS-driven

-E-commerce domain experience is a big plus.

-Must have excellent communication skills (both written and oral) and must be able to think on their feet.

-Should be highly organized and project delivery oriented and should be able to handle day to day queries from clients by managing their own time efficiently.

-Working collaboratively with the marketing, product development and sales team to ensure smooth customer handover.

-Must be a logical thinker and a self-starter.

-Must be an excel ninja.

-Must be capable of conducting independent research.

-Must be a good team player.

-Must have good communication skills.

Technical Skills:

-Excel, Wordpress

Interview Process:

-HR Round

-Technical Round

-With CEO/COO of the Company