Customer Support Associate
Unisys Global Services
0 - 3 Years
|
2.8 - 3.5 LPA
|
Bengaluru
Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology.
Website:https://www.unisys.com/
Profile Offered:Customer Support Associate
Job location: Bangalore
Course Specialization:B.tech
Desired Experience: 0-6 Months
Roles and Responsibilities:
Performing initial customer interface and service request information. The executive is responsible for ensuring that all dispatched service requests are complete with all the information necessary as they are routed to a qualified technician for service delivery within the defined Timeliness. Provides telephone (Inbound and Outbound) service to our customers to address real time Queries/Issues. Registering and validating their service requests. Executive acts as the interface between our Customers and our Customer Engineers at client location. Works independently or cooperatively as a member of a team under the direction of a team leader or manager. Monitor and address alerts and escalations via Phone and Email.
Key Skills Required
- Excellent communication (verbal and written)
- Willingness and ability to rotational work in shifts.
- Multitasking and a good Team Player
- Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
- Ability to work in a pressurized environment and able to deliver against a tight timescale.
- Act independently and be self-motivated
- Excellent Problem Solving and Customer Service Skills
Education:
B.Tech/B.E.
Work Experience:
0 - 3 Years
Salary
2.8 - 3.5 LPA
Industry
ITeS/BPO
