Pine Labs - Customer Support Associate - Noida
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Pine Labs

Customer Support Associate

Pine Labs

0 - 5 Years   |   2 - 3 LPA   |   Noida
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Job Description
About the Company:
We believe in responsible value creation. As we set out on a journey to create the most robust merchant platform, our values help us stay focused on our vision and mission. Our values guide us as we work with merchants, partners and our industry.

Website: www.pinelabs.com

Profile Offered: Customer Support Associate

Job Location: Noida

Course Specialization: Any Graduate in Any Specialization,Any Postgraduate in Any Specialization,Any Doctorate in Any Specialization

Desired Experience: 0 - 5 years

Roles and Responsibilites:

Interact with clients through telephone to provide information about services or products, cancel accounts, renew accounts, open new accounts, enter or take orders, or obtain complaint details.
Record details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it.
Ensure that the required changes are made to resolve the queries of the customers.
Collect payments or deposits, determine service requested charges or arrange billings.
Draft contract forms, issue orders of service discontinuance, make changes of address records using computers, etc.
Refer unresolved and pending customer grievances to the concerned departments for further investigation.
Contact clients to notify regarding investigation results, respond to inquiries or any adjustments in the services.
Resolve complaints related to billing or customer service by carrying out activities such as refunding money, exchanging merchandise or adjusting bills
Analyze disputed merchandise along with provided original information and requisitions from invoices.
Recommend modifications in shipping, packaging, service, products, billing procedures and methods to prevent further issues.
Solicit sales of new merchandise and services.
Review policies and terms to ensure they resolve the issues as per the regulations.
Acquire and analyze all relevant information to evaluate validity of complaint and identify the possible causes. 


Education:

B.A., B.Com., B.Sc., B.Tech/B.E., BFM, M.A., M.Sc., M.Tech./M.E., MBA, MBE, MMS

Work Experience:

0 - 5 Years

Salary

2 - 3 LPA

Industry

ITeS/BPO
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